Business Process Redesign & Implementation / Kaizen Workshops

Business process improvement is an approach to addressing inefficient business processes, often across functional and departmental lines. Using time-tested tools and methods, we empower units to look critically at business processes they touch in order to elevate efficiency and quality. Process improvement begins with understanding and mapping a process’ current state. PMO staff then help stakeholders to identify efficiency issues, select metrics to gauge their severity, develop effective improvements, and design the process’ future state. Kaizen workshops are intensive, multi-day, facilitated workshops in which cross-functional UCSF teams seek to systematically identify and implement improvements to a specific business process. In kaizen workshops, Lean certified PMO facilitators work closely with leadership and front line staff to clearly understand the process in question, develop actionable and effective metrics, identify sources of waste and frustration, design and prioritize improvement ideas, test and measure the results of those ideas, document standard procedures, rapidly implement improvements, and build continuous improvement activities into the process going forward. Note: UCSF employees interested in conducting their own self-directed process improvement activities can click here to visit the self-service portion of UCSF's Continuous Improvement website.

Who might use this service?

  • Units that have identified an inefficient or sub-optimal business process and would like to redesign for improved efficiency and ease of use
  • Units who want to utilize UCSF’s business process improvement tools and methodology, but would like expert support for some or all of the project as their staff build skills in this area
  • Managers seeking to improve business processes that are especially challenging, complex, or that cut across multiple departments and/or stakeholders

Sample Deliverables:

  • Project charter
  • Process maps
  • Process metrics and associated targets
  • Visual management tools (visibility walls, kanban systems, etc.)