Stephanie Metz | Assistant Vice Chancellor, Strategy and Business Transformation
Prior to joining the PMO, Stephanie was the Director of UCSF’s FAS Finance Service Center, overseeing FAS financial management, budgeting, and financial reporting. She has held several leadership positions in financial and operational management over the past 16 years at UCSF, UC Berkeley, and Arizona State University. At UC Berkeley Stephanie served in a variety of roles, including: the Operational Excellence Program Office, overseeing financial management of a $75 million portfolio of projects; Campus Shared Services, managing finance, communications, and facilities operations for a $70 million department; the College of Chemistry as budget director; and Financial Aid as scholarship funds manager. Stephanie has participated in project teams and governance bodies for a number of projects, including large business system implementations.
Stephanie earned a Bachelor of Business Administration degree from Loyola Marymount University, as well as both a Master of Arts and a Master of Business Administration from Southern Methodist University.
PMO Staff
(Alphabetical by Last Name)
Mara Bravo | Program Manager
Mara Bravo has over 8 years of experience working in a medical center setting as a project manager and quality improvement specialist. Prior to joining the PMO, she worked at UCSF Health in the Adult Quality Improvement Department supporting groups and teams in using data and quality improvement tools to drive better health outcomes for patients. In this role, Mara partnered with various services, such as Department of Ophthalmology and Women’s Health Services, to identify areas of opportunity for improvement by analyzing data, using Lean methodologies to assess the problem and implement countermeasures/interventions to address root causes. As a senior project manager in the Patient Safety Department at Lucile Packard Children’s Hospital, Mara worked closely with clinical teams to implement action plans and interventions associated with patient safety events. She also has several years of experience providing and managing health education services in under resourced communities. Mara has a passion for health equity and working collaboratively with cross-functional teams to implement effective solutions in a complex environment.
Mara holds a Master’s in Public Health from DePaul University in Chicago, with a focus on community health. She attended Santa Clara University for her BS in Combined Sciences and Biology.
Kristina Byrd | Change Manager
Kristina embarked on her professional journey driven by a passion for healthcare and fitness, amassing over 13 years of experience as a pediatric mental health nurse and fitness professional. Committed to delivering comprehensive care, Kristina seamlessly integrates her diverse background into a holistic approach, a quality that greatly influenced her successful transition into the consulting arena.
In her consulting career, Kristina has made significant contributions to a variety of projects, ranging from healthcare operations and knowledge transfer to technology innovation and policy architecture. Prior to joining UCSF, Kristina was a Project/Mobilization Manager at Accenture.
As a certified Project Management Professional (PMP) and a Behavior Change Specialist, Kristina's journey is not just a career; it's a mission to make a truly meaningful impact. Kristina actively champions creating an environment that fosters collaboration, inclusion, transparency, and supports her team in achieving new levels of operational excellence.
Goshen Chan | Program Manager
Goshen Chan has an accounting and information technology background with over 15 years of consulting and audit experience, including four years at Ernst & Young. He has managed large cross-functional projects related to Business Process Re-engineering and Automation, ERP System Implementation, IT Governance and Risk Management, Information Security, and Control Assessment. Goshen’s experience includes managing organizational change, mitigating institutional exposure and risk, and delivering best practice solutions to large organizations. Before joining UCSF, he served as the Project Manager/Senior Business Systems Analyst at Robert Half.
Goshen holds an MBA in Information Systems from San Francisco State University, and a BBA in Accounting with a Speech minor from the University of Hawaii at Manoa. He holds a Project Management Professional (PMP) certification from Project Management Institute, and Certified Information Systems Auditor (CISA) certification from ISACA.
Peggy Crovetto | Admin Operations Training Coordinator
Peggy administers logistics and coordination for Lean Management System related training activities. She brings a diverse range of customer service experience and enjoys helping others creatively organize and get things done. Peggy earned her BFA in Photography from California College of the Arts (CCA) with additional studies in painting, textiles, printmaking, and writing.
Bernadette Declet | Program Manager
Bernadette Declet has 10 years of experience working primarily in biotech and pharmaceutical companies as a facilitator and project manager. She enjoys facilitating and coaching teams through change management to implement process improvement projects. Prior to joining UCSF, she worked in the PMO at Bayer as the Senior Operational Excellence Lead where she developed her passion for teaching continuous improvement and risk-based thinking with teams in various areas including production, Quality Control, and maintenance.
Bernadette holds a BS in Biological Sciences from the University of California, Santa Barbara. She has a Project Management Professional (PMP) certification from Project Management Institute and is a Prosci certified Change Practitioner.
Nora Engelmann | Project Coordinator
With over 5 years of experience in project management, Nora is joining the PMO team with an international background. She was previously employed in a full-service project management and event agency in Hamburg, Germany. During her time there, Nora led a variety of projects across diverse industries, including health and medical, technology, corporate business, and others, where she worked on process improvement and implementation solutions. Nora particularly enjoys collaborating with cross-functional teams and cultivating client engagement and satisfaction through transparent and clear communication.
Nora's educational background complements her professional expertise, as she holds a Bachelor of Science in Business Administration with a concentration in International Business and Management from San Francisco State University.
Sarah Fidelibus | Program Manager
Sarah joined the PMO in Oct., 2019, after spending seven years at UC Office of the President (UCOP), where she oversaw program development, evaluation, and improvement for UC Curriculum Integration, a statewide initiative focused on providing support to districts and county offices of education in their efforts to improve students’ college and career readiness. She also led strategic planning efforts for UC’s High School Articulation unit, developing change management and external relations strategies to improve delivery of service to stakeholders. Prior to her work at UCOP, Sarah spent 10 years teaching English Composition at San Francisco State University, where she was highly-regarded by her students and colleagues. In addition to her expertise in program design and improvement, Sarah also has a background in design thinking, and she enjoys helping teams employ its methodology to overcome persistent challenges.
Sarah is currently pursuing a Master’s in Organizational Learning and Effectiveness from University of the Pacific. She holds an M.A. in English Literature from San Francisco State University and a B.A. in English Literature from San Diego State University.
Kelly Graff | Business Business Operations Manager
Kelly Graff joined UCSF in 2009 as an administrative assistant at the Medical Center. She came to the PMO in 2010, where she provides finance and budget administration and supports the PMO’s Executive Director, along with the department staff. Prior to joining UCSF, Kelly was Technology Director at the Boys and Girls Club of San Francisco and a broker’s assistant at the Pacific Exchange.
Kelly is a San Francisco native, and attended San Francisco City College.
Trish Hackemack | Senior Program Manager
Trish Hackemack is an experienced leader who has helped organizations with their continuous improvement journeys over the past 10 years. She has taught and coached all levels on the tools, principles and management system of the Toyota Management System, aka Lean. She has facilitated improvement work in a variety of hospital and clinic settings, and administrative areas such a human resources and finance. In addition, she has experience with project management, finance, supply chain and nursing. Trish has worked for Kaiser Permanente, Sutter Health, Oakland Children’s Hospital and NorthBay Healthcare.
Trish holds a BS in Nursing from the University of Texas Medical Branch in Galveston and an MBA from the University of Texas, Austin. Before earning her MBA, Trish worked as a pediatric ICU nurse. She is certified in Lean operations and management, and is also a certified Lean Six Sigma Black Belt.
Michael Hurley | Change Manager
Michael has over 25 years of experience focused on Business Operations, Organizational Development, and Change Management. Before joining UCSF, Michael worked in high-tech at Meta and Workday focused on process excellence and change management. Earlier in his career, Michael worked in Financial Services including joining a Fin-Tech startup covering several roles: business operations, process excellence, training, and leading the culture committee.
Michael has led successful change management engagements focused on introducing new insurance systems, reengineering multiple Salesforce CRM systems, and redesigning business operations workflows. Michael is focused on building change management capability and capacity with his project and operational teams as means to best engage people with ever present organizational change.
Michael holds a Certified Change Management Professional (CCMP) designation and is a Prosci certified Change Practitioner. As a San Francisco Native, Michael holds a MS in Organizational Behavior and Development from Golden Gate University and a BA in Anthropology from UC Berkeley.
Cecelia Lopez | Program Manager
Cecelia Lopez has a program/project management background with over 10 years experience in business process improvement, social collaboration platforms, and end user engagement. Prior to joining UCSF, she managed Atlassian's Sales Enablement portal. Her experience includes internal communications, digital channels, and change management strategies.
Cecelia holds a B.A. in English from Cal State East Bay.
Jason Rivera | Program Manager
Jason holds an MSW from UCLA and a BS in Chemical Engineering from Cornell University. He brings a wealth of experience and knowledge in solving social problems having worked over 15 years in community mental health organizations before joining the PMO. Jason held director roles for nearly 11 of those years and was responsible for leadership development, program startups, change management, program improvement, and team building. Jason created and facilitated leadership workshops for most of this time, helping program leaders to inspire a shared vision and focus on what is essential. This type of coaching work was what inspired him to shift his professional focus to internal consulting and led him to UCSF.
Lena Sagala | Project Coordinator
Lena has over 8 years of experience in the financial services sector, primarily in insurance and banking. Prior to joining the UCSF PMO, Lena worked in the enterprise PMO at Bank of the West, where she supported multiple projects and programs under various portfolios, including a cyber remediation program, software implementation, and M&A/Integration work. She also has experience in the workers' compensation insurance industry where she developed her passion for project management by working on projects and initiatives under the direction of department directors, process improvements, and developing workflows and training tools.
Lena holds a BA in Business Economics from UC Irvine and is a certified Scrum Master (CSM).
Paul Sullivan | Senior Program Manager
Paul Sullivan has over 15 years of management experience in process improvement, business analysis, and information technology projects. Paul was a business consultant with IBM for 8 years and joined UCSF in 2008. His areas of expertise include Lean process improvement, systems analysis, change management, and project management.
Paul holds an MBA in Information Systems and Management from New York University's Stern School of Business and a BA in History, also from NYU. Paul is a certified Lean practitioner and coach.
Lynn Underwood | Senior Change Manager
Lynn Underwood has over 20 years of experience developing and leading organizational change management, service management, project management, and continuous improvement. Prior to joining the PMO, Lynn Directed Strategic Organizational Change Management for UC San Diego’s Enterprise Systems Renewal and Information Technology (IT) Services. For ESR, a multi-year initiative transforming how UC San Diego conducts business, Lynn led the organizational change management program, community of practice, and change teams for ESR program functional area projects (data & analytics, HR, facilities, faculty, student, financial, research, supporting technology & infrastructure). A multi-year initiative, ESR introduced over 25 enterprise solutions (40+ projects) within six years. Before UC San Diego, Lynn worked for nonprofits, including directing Integrated Information for Global Guggenheim, where she led art and exhibition documentation, library, archives, records, and advancement research.
Lynn holds a Master of Library & Information Science, Master of Arts in Museum Practices & American Studies, and conducted Fellowship in Art Information at Yale University. She is a certified Change Management Professional (CCMP), Prosci Train-the-Trainer & Change Practitioner, Project Management Professional, Certified Process Design Engineer, and Lean Six Sigma Black Belt.
Robert Van Slooten | Senior Program Manager
Robert joined the PMO in June, 2019, after working with Kaiser Permanente IT division for over 10 years as a Principal Program Manager. Robert most recently worked in Mergers and Acquisition integrating newly acquired healthcare companies into the Kaiser IT Ecosystem. Prior to this during his tenure at Kaiser, Robert led major initiatives developing Financial Planning Systems, ERP System Implementations, and Strategic Vendor Outsourcing Program. In addition to running large programs, Robert also managed Production Support and developed and ran the Program Management Office for the Financial Portfolio within Kaiser Permanente Corporate Services division.
Before working with Kaiser, Robert spent over 20 years working in various Management roles for National Jewish Medical and Research Center, Sun Health Care, JD Edwards, Robert Mondavi Corporation, Diego LLP, Constellation Brands, and ISG.
Robert holds a Master degree in Management from Carnegie Mellon University’s Heinz College of Information Systems and Public Policy and earned his BA at Michigan State University’s James Madison College.
Lisa Weissman | Change Manager
After starting her career in Finance, Lisa found her passion in Change Management. She has led initiatives for a wide variety of organizations, from nonprofits to Fortune 100 companies, moving them towards their aspirational state. As an Associate Partner with Accenture, she served as a strategic partner to her clients in the pharmaceutical and biotech industries. Subsequently, she worked as an internal consultant at a major biotech company leading process improvement, culture, and transformational change projects. Lisa has also improved the effectiveness of government and non-profit entities through strategic change initiatives, leadership coaching, board development and performance management.
She holds an MA in Learning Sciences from Northwestern University, an MS in Finance from Rensselaer Polytechnic Institute and earned her BA at Mount Holyoke College.
