Our Team

Stephanie Metz

Stephanie Metz | Interim-Assistant Vice Chancellor, Strategy and Business Transformation/ Director, PMO Operations

Prior to joining the PMO, Stephanie was the Director of UCSF’s FAS Finance Service Center, overseeing FAS financial management, budgeting, and financial reporting. She has held several leadership positions in financial and operational management over the past 16 years at UCSF, UC Berkeley, and Arizona State University. At UC Berkeley Stephanie served in a variety of roles, including: the Operational Excellence Program Office, overseeing financial management of a $75 million portfolio of projects; Campus Shared Services, managing finance, communications, and facilities operations for a $70 million department; the College of Chemistry as budget director; and Financial Aid as scholarship funds manager. Stephanie has participated in project teams and governance bodies for a number of projects, including large business system implementations.

Stephanie earned a Bachelor of Business Administration degree from Loyola Marymount University, as well as both a Master of Arts and a Master of Business Administration from Southern Methodist University.

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Goshen Chan | Program Manager

Goshen Chan has an accounting and information technology background with over 15 years of consulting and audit experience, including four years at Ernst & Young. He has managed large cross-functional projects related to Business Process Re-engineering and Automation, ERP System Implementation, IT Governance and Risk Management, Information Security, and Control Assessment. Goshen’s experience includes managing organizational change, mitigating institutional exposure and risk, and delivering best practice solutions to large organizations. Before joining UCSF, he served as the Project Manager/Senior Business Systems Analyst at Robert Half.

Goshen holds an MBA in Information Systems from San Francisco State University, and a BBA in Accounting with a Speech minor from the University of Hawaii at Manoa. He holds a Project Management Professional (PMP) certification from Project Management Institute, and Certified Information Systems Auditor (CISA) certification from ISACA.

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Peggy Crovetto

Peggy Crovetto | Training Coordinator

Peggy administers logistics and coordination for Lean Management System related training activities. She brings a diverse range of customer service experience and enjoys helping others creatively organize and get things done. Peggy earned her BFA in Photography from California College of the Arts (CCA) with additional studies in painting, textiles, printmaking, and writing.

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Berna Declet

Bernadette Declet | Program Manager

Bernadette Declet has 10 years of experience working primarily in biotech and pharmaceutical companies as a facilitator and project manager. She enjoys facilitating and coaching teams through change management to implement process improvement projects. Prior to joining UCSF, she worked in the PMO at Bayer as the Senior Operational Excellence Lead where she developed her passion for teaching continuous improvement and risk-based thinking with teams in various areas including production, Quality Control, and maintenance.

Bernadette holds a BS in Biological Sciences from the University of California, Santa Barbara. She has a Project Management Professional (PMP) certification from Project Management Institute and is a Prosci certified Change Practitioner.

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Sarah Fidelibus

Sarah Fidelibus | Program Manager

Sarah joined the PMO in Oct., 2019, after spending seven years at UC Office of the President (UCOP), where she oversaw program development, evaluation, and improvement for UC Curriculum Integration, a statewide initiative focused on providing support to districts and county offices of education in their efforts to improve students’ college and career readiness. She also led strategic planning efforts for UC’s High School Articulation unit, developing change management and external relations strategies to improve delivery of service to stakeholders. Prior to her work at UCOP, Sarah spent 10 years teaching English Composition at San Francisco State University, where she was highly-regarded by her students and colleagues. In addition to her expertise in program design and improvement, Sarah also has a background in design thinking, and she enjoys helping teams employ its methodology to overcome persistent challenges.

Sarah is currently pursuing a Master’s in Organizational Learning and Effectiveness from University of the Pacific. She holds an M.A. in English Literature from San Francisco State University and a B.A. in English Literature from San Diego State University.

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Jill Goldsmith | Assistant Director & Senior Program Manager

Jill Goldsmith is a facilitator and project manager with over twenty years of experience in higher education managing complex projects and helping clients tackle key organizational issues. Jill joined the PMO as a Program Manager in 2010, where she has managed large-scale change efforts for the campus in the areas of finance, research administration and space management.

Prior to joining UCSF, she spent nine years as a private consultant providing business planning, organizational change and restructuring, process redesign, and group facilitation services to colleges and universities, during which time UCSF was one of her primary clients. In the past she has also served as the Manager of Special Projects for UCSF’s Vice Chancellor for Research, and was a Manager at PricewaterhouseCoopers in their Higher Education Consulting Group.

Jill holds an MBA from Yale University and a BA in Political Science from the University of New Hampshire.

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Kelly Graff | Business Operations & Financial Analyst, Executive Assistant to Stephanie Metz

Kelly Graff joined UCSF in 2009 as an administrative assistant at the Medical Center. She came to the PMO in 2010, where she provides finance and budget administration and supports the PMO’s Executive Director, along with the department staff. Prior to joining UCSF, Kelly was Technology Director at the Boys and Girls Club of San Francisco and a broker’s assistant at the Pacific Exchange.

Kelly is a San Francisco native, and attended San Francisco City College.

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Trish Hackemack

Trish Hackemack | Senior Program Manager

Trish Hackemack is an experienced leader who has helped organizations with their continuous improvement journeys over the past 10 years. She has taught and coached all levels on the tools, principles and management system of the Toyota Management System, aka Lean. She has facilitated improvement work in a variety of hospital and clinic settings, and administrative areas such a human resources and finance. In addition, she has experience with project management, finance, supply chain and nursing. Trish has worked for Kaiser Permanente, Sutter Health, Oakland Children’s Hospital and NorthBay Healthcare.

Trish holds a BS in Nursing from the University of Texas Medical Branch in Galveston and an MBA from the University of Texas, Austin. Before earning her MBA, Trish worked as a pediatric ICU nurse. She is certified in Lean operations and management, and is also a certified Lean Six Sigma Black Belt.

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Ahn Jiwajinda

Ahn Jiwajinda | Program Manager

Ahn Jiwajinda has over 10 years of experience in process improvement, quality improvement, and project implementation in hospitals and healthcare. She is passionate about spreading a continuous improvement culture within organizations, and has educated dozens of staff on using Lean methods to enhance the workplace. Ahn also has prior experience as a Business Consultant in Revenue Services where she led software user acceptance testing and has managed operations of a Radiation Oncology department.

Before joining UCSF in 2016, Ahn worked at Dignity Health as a Lean Analyst and at Stanford Healthcare as a Process Improvement Consultant. Ahn holds an MPH in Health Policy and Management from Yale University and a BA in Sociology from UC Berkeley.

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Jennifer Lo

Jennifer Chan | Senior Manager

Jennifer Chan has a wide range of work experience in public health, community programs and higher education. Prior to joining the PMO she worked as a management consultant and project manager for small businesses and led process improvement projects in the areas of human resources, technology implementation and marketing/communications. Jennifer has over 13 years of UCSF experience including administrative operations and project management roles for the SOM Department of Psychiatry and Department of Otolaryngology-Head and Neck Surgery.

Jennifer holds a BS in Health Science with a concentration in community and public health education from San Francisco State University. Before building a progressive career in administrative management and consulting she was a health educator/advocate focused on health promotion and welfare issues for women, children/youth and their families. Jennifer holds a certificate as an Emotional Competence Trainer from Equilibrium Dynamics and is also certified in Lean operations and management. 

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Paul Sullivan

Paul Sullivan | Program Manager

Paul Sullivan has over 15 years of management experience in process improvement, business analysis, and information technology projects. Paul was a business consultant with IBM for 8 years and joined UCSF in 2008. His areas of expertise include Lean process improvement, systems analysis, change management, and project management.

Paul holds an MBA in Information Systems and Management from New York University's Stern School of Business and a BA in History, also from NYU. Paul is a certified Lean practitioner and coach.

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Rob Van Slooten

Robert Van Slooten | Senior Program Manager

Robert joined the PMO in June, 2019, after working with Kaiser Permanente IT division for over 10 years as a Principal Program Manager. Robert most recently worked in Mergers and Acquisition integrating newly acquired healthcare companies into the Kaiser IT Ecosystem. Prior to this during his tenure at Kaiser, Robert led major initiatives developing Financial Planning Systems, ERP System Implementations, and Strategic Vendor Outsourcing Program. In addition to running large programs, Robert also managed Production Support and developed and ran the Program Management Office for the Financial Portfolio within Kaiser Permanente Corporate Services division.

Before working with Kaiser, Robert spent over 20 years working in various Management roles for National Jewish Medical and Research Center, Sun Health Care, JD Edwards, Robert Mondavi Corporation, Diego LLP, Constellation Brands, and ISG.

Robert holds a Master degree in Management from Carnegie Mellon University’s Heinz College of Information Systems and Public Policy and earned his BA at Michigan State University’s James Madison College.

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