Our Team

Mara Fellouris headshot
Mara Fellouris
Assistant Vice Chancellor, Strategy and Business Transformation

Mara has spent over 30 years helping organizations transform their operations. She brings hands-on implementation expertise in strategic planning, organizational effectiveness, process redesign and large-scale technology applications implementation (ERP). Mara came to UCSF in 2002 to lead several business systems projects and within two years formed the Program Management Office. Over the years, she has led the PMO’s expansion to deliver a broad range of management consulting services to the campus both at an enterprise-wide level and for specific departments and units. In this capacity, she has built a high performing team of professionals whose project management, consulting, facilitation and change management skills have supported customers across the campus.

Prior to joining UCSF, Ms. Fellouris spent 16 years with PriceWaterhouseCoopers leading projects for public and private sector organizations in the United States, Africa, Asia and the Caribbean to strengthen their processes, technology and organizational capacity.

She holds an MBA from the Middlebury Institute of International Studies and a BA from Mount Holyoke College.



PMO Staff

(Alphabetical by Last Name)



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Ron Campbell
Assistant Director & Senior Program Manager

Ron Campbell joined UCSF in 2012 as a Project Manager. His career has spanned various industries including finance, mortgage banking, railroads, software development, staffing, healthcare manufacturing, and higher education. Ron’s experience includes roles as a Senior Business Analyst, Senior Systems Implementer Consultant, Change Management and Training Manager, and Project/Program Manager. Prior to joining UCSF, he was employed at Robert Half International.

Ron earned his BA in Visual Communications from the University of Kansas, and his MS in Management from Baker University.


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Goshen Chan
Program Manager

Goshen Chan has an accounting and information technology background with over 15 years of consulting and audit experience, including four years at Ernst & Young. He has managed large cross-functional projects related to Business Process Re-engineering and Automation, ERP System Implementation, IT Governance and Risk Management, Information Security, and Control Assessment. Goshen’s experience includes managing organizational change, mitigating institutional exposure and risk, and delivering best practice solutions to large organizations. Before joining UCSF, he served as the Project Manager/Senior Business Systems Analyst at Robert Half.

Goshen holds an MBA in Information Systems from San Francisco State University, and a BBA in Accounting with a Speech minor from the University of Hawaii at Manoa. He holds a Project Management Professional (PMP) certification from Project Management Institute, and Certified Information Systems Auditor (CISA) certification from ISACA.


Peggy Crovetto

Training Coordinator 

Peggy administers logistics and coordination for Lean Management System related training activities. She brings a diverse range of customer service experience and enjoys helping others creatively organize and get things done. Peggy earned her BFA in Photography from California College of the Arts (CCA) with additional studies in painting, textiles, printmaking, and writing.


Amelyn Culver
Senior Management Consultant

Amelyn Culver began her career in trade news writing, before joining UCSF as a junior science editor at the Institute for Neurodegenerative Diseases in 2000. Her career spans both the UCSF campus community at the Office of the Chancellor and in the UCSF Health system, where she was communications analyst and project manager since 2006.

Amelyn holds a Bachelor’s of Arts and Science in Animal Physiology and Comparative Literature from the University of California, Davis, and is a Green Belt in Lean Six Sigma methodology.



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Jill Goldsmith
Assistant Director & Senior Program Manager

Jill Goldsmith is a facilitator and project manager with over twenty years of experience in higher education managing complex projects and helping clients tackle key organizational issues. Jill joined the PMO as a Program Manager in 2010, where she has managed large-scale change efforts for the campus in the areas of finance, research administration and space management.

Prior to joining UCSF, she spent nine years as a private consultant providing business planning, organizational change and restructuring, process redesign, and group facilitation services to colleges and universities, during which time UCSF was one of her primary clients. In the past she has also served as the Manager of Special Projects for UCSF’s Vice Chancellor for Research, and was a Manager at PricewaterhouseCoopers in their Higher Education Consulting Group.

Jill holds an MBA from Yale University and a BA in Political Science from the University of New Hampshire.



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Kelly Graff
Business Operations & Financial Analyst

Executive Assistant to Mara Fellouris

Kelly Graff joined UCSF in 2009 as an administrative assistant at the Medical Center. She came to the PMO in 2010, where she provides finance and budget administration and supports the PMO’s Executive Director, along with the department staff. Prior to joining UCSF, Kelly was Technology Director at the Boys and Girls Club of San Francisco and a broker’s assistant at the Pacific Exchange.

Kelly is a San Francisco native, and attended San Francisco City College.



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Trish Hackemack
Senior Program Manager

Trish Hackemack is an experienced leader who has helped organizations with their continuous improvement journeys over the past 10 years. She has taught and coached all levels on the tools, principles and management system of the Toyota Management System, aka Lean. She has facilitated improvement work in a variety of hospital and clinic settings, and administrative areas such a human resources and finance. In addition, she has experience with project management, finance, supply chain and nursing. Trish has worked for Kaiser Permanente, Sutter Health, Oakland Children’s Hospital and NorthBay Healthcare.

Trish holds a BS in Nursing from the University of Texas Medical Branch in Galveston and an MBA from the University of Texas, Austin. Before earning her MBA, Trish worked as a pediatric ICU nurse. She is certified in Lean operations and management, and is also a certified Lean Six Sigma Black Belt.



Ahn Jiwajinda
Program Manager

Ahn Jiwajinda has over 10 years of experience in process improvement, quality improvement, and project implementation in hospitals and healthcare. She is passionate about spreading a continuous improvement culture within organizations, and has educated dozens of staff on using Lean methods to enhance the workplace. Ahn also has prior experience as a Business Consultant in Revenue Services where she led software user acceptance testing and has managed operations of a Radiation Oncology department.

Before joining UCSF in 2016, Ahn worked at Dignity Health as a Lean Analyst and at Stanford Healthcare as a Process Improvement Consultant. Ahn holds an MPH in Health Policy and Management from Yale University and a BA in Sociology from UC Berkeley.



Jennifer Lo 

Program Manager 
Jennifer Lo has a wide range of experience working primarily in public health, community programs and higher education. Prior to joining the PMO she worked as a management consultant and project manager for small businesses and led process improvement projects in the areas of human resources, technology implementation and marketing. Jennifer also has prior UCSF experience through her work in administrative operations management and project management for the SOM Department of Psychiatry/LPPI/SFGH and Department of Otolaryngology-Head and Neck Surgery.

Jennifer holds a BS in Health Science with a concentration in community and public health education from San Francisco State University. Before building a progressive career in administrative management she was a health educator/advocate focused on health promotion and welfare issues for at-risk youth. Jennifer holds a certificate as an Emotional Competence Specialist from Equilibrium Dynamics and is also certified in Lean operations and management.



Stephanie Metz
Director of PMO Operations

Prior to joining the PMO, Stephanie was the Director of UCSF’s FAS Finance Service Center, overseeing FAS financial management, budgeting, and financial reporting. She has held several leadership positions in financial and operational management over the past 16 years at UCSF, UC Berkeley, and Arizona State University. At UC Berkeley Stephanie served in a variety of roles, including: the Operational Excellence Program Office, overseeing financial management of a $75 million portfolio of projects; Campus Shared Services, managing finance, communications, and facilities operations for a $70 million department; the College of Chemistry as budget director; and Financial Aid as scholarship funds manager. Stephanie has participated in project teams and governance bodies for a number of projects, including large business system implementations.

Stephanie earned a Bachelor of Business Administration degree from Loyola Marymount University, as well as both a Master of Arts and a Master of Business Administration from Southern Methodist University.



Headshot of Deborah Nikkel
Deborah Nikkel
Assistant Director & Senior Program Manager

Since joining UCSF full time in 2010, Deborah has served as the Program Manager for UCPath, OP Engagement Manager for UCPath, and project manager for Operational Excellence – Academic Personnel/Human Resources (AP/HR).

Deborah has significant experience in strategy development, project planning and execution, stakeholder engagement, change management and group facilitation. For over 20 years she was an independent project manager/change management consultant, analyst and writer for a diverse set of clients including UCSF, Aerojet, Advanced Micro Devices, UC Office of the President, Bank of America, Chevron, East Bay Municipal Utilities District, and Syntex Corporation.

Deborah holds a BA in Liberal Arts from Raymond College, University of the Pacific, and has completed studies at UC Berkeley, the London School of Economics, Schiller College, Germany, and Moscow University in Comparative Government.



Andreas Pinterits
Program Manager

Andreas is a seasoned organizational consultant with more than 20 years of experience in higher education. He has successfully lead and facilitated numerous projects ranging from major technology implementations to organizational re-design and culture change. Andreas has a passion for integrating change management and project management to help people find creative solutions to challenging problems.

 Prior to joining UCSF Andreas worked as an organizational consultant with UC Berkeley, Adobe and Future State. Previously he taught management courses at the Univ. of North Dakota, Univ. University of Shanghai for Science & Technology, and at UCB Extension. In his earlier career he did linguistic field research in East Africa.

 Andreas holds a PhD in African Studies from the University of Vienna, Austria, an MA in International Business & Finance from the Diplomatic Academy of Vienna, and is a Prosci© certified Change Management Practitioner.



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Paul Sullivan
Program Manager

Paul Sullivan has over 15 years of management experience in process improvement, business analysis, and information technology projects. Paul was a business consultant with IBM for 8 years and joined UCSF in 2008. His areas of expertise include Lean process improvement, systems analysis, change management, and project management.

Paul holds an MBA in Information Systems and Management from New York University's Stern School of Business and a BA in History, also from NYU. Paul is certified in Lean operations and management.



Claudia Walterspiel
Management Consultant
Claudia Walterspiel joined UCSF in 2017 and began her PMO career working on the Human Resources CRM project. She has a diverse background in international hospitality and corporate travel, including overhauling resource management and implementing process improvements for a large global concierge company.


Claudia holds a double BA from the University of California, Berkeley in ISF Business Relations and French. She has completed studies at Université Bordeaux Montaigne in France and Freie Universität in Germany.