Countermeasures
The term “countermeasure” is used rather than solution to prevent the solutions thinking mindset that changes are permanent resolutions to problems. The concept of a countermeasure encourages an A3 thinking mindset with a focus on continuous improvement. Many PDCA cycles may be needed to address a root cause and/or additional root causes by taking into account new information or environment changes.
Using a format such as the one below re-enforces that a countermeasure is specific to a particular root cause.
