Assistant Vice Chancellor, Strategy and Business Transformation
Mara has spent over 30 years helping organizations transform their operations. She brings hands-on implementation expertise in strategic planning, organizational effectiveness, process redesign and large-scale technology applications implementation (ERP). Mara came to UCSF in 2002 to lead several business systems projects and within two years formed the Program Management Office. Over the years, she has led the PMO’s expansion to deliver a broad range of management consulting services to the campus both at an enterprise-wide level and for specific departments and units. In this capacity, she has built a high performing team of professionals whose project management, consulting, facilitation and change management skills have supported customers across the campus.
Prior to joining UCSF, Ms. Fellouris spent 16 years with PriceWaterhouseCoopers leading projects for public and private sector organizations in the United States, Africa, Asia and the Caribbean to strengthen their processes, technology and organizational capacity.
She holds an MBA from the Middlebury Institute of International Studies and a BA from Mount Holyoke College.
(Alphabetical by Last Name)
Senior Management Consultant
Ezra Berger began his career as an analyst in the Strategic Philanthropy Unit at UC Santa Cruz, helping to plan the campus’ first comprehensive fundraising campaign. He then spent a year managing the grant portfolio of a national environmental nonprofit, before joining the PMO as a Program Analyst in 2014.
Ezra holds a BA in Public Policy from Brown University, and is certified in Lean operations and management by the Rona Consulting Group.
Senior Program Manager
Ron Campbell joined UCSF in 2012 as a Project Manager. His career has spanned various industries including finance, mortgage banking, railroads, software development, staffing, healthcare manufacturing, and higher education. Ron’s experience includes roles as a Senior Business Analyst, Senior Systems Implementer Consultant, Change Management and Training Manager, and Project/Program Manager. Prior to joining UCSF, he was employed at Robert Half International.
Ron earned his BA in Visual Communications from the University of Kansas, and his MS in Management from Baker University.
Goshen Chan has an accounting and information technology background with over 15 years of consulting and audit experience, including four years at Ernst & Young. He has managed large cross-functional projects related to Business Process Re-engineering and Automation, ERP System Implementation, IT Governance and Risk Management, Information Security, and Control Assessment. Goshen’s experience includes managing organizational change, mitigating institutional exposure and risk, and delivering best practice solutions to large organizations. Before joining UCSF, he served as the Project Manager/Senior Business Systems Analyst at Robert Half.
Goshen holds an MBA in Information Systems from San Francisco State University, and a BBA in Accounting with a Speech minor from the University of Hawaii at Manoa. He holds a Project Management Professional (PMP) certification from Project Management Institute, and Certified Information Systems Auditor (CISA) certification from ISACA.
Senior Management Consultant
Amelyn Culver began her career in trade news writing, before joining UCSF as a junior science editor at the Institute for Neurodegenerative Diseases in 2000. Her career spans both the UCSF campus community at the Office of the Chancellor and in the UCSF Health system, where she was communications analyst and project manager since 2006.
Amelyn holds a Bachelor’s of Arts and Science in Animal Physiology and Comparative Literature from the University of California, Davis, and is a Green Belt in Lean Six Sigma methodology.
Assistant Director & Senior Program Manager
Jill Goldsmith is a facilitator and project manager with over twenty years of experience in higher education managing complex projects and helping clients tackle key organizational issues. Jill joined the PMO as a Program Manager in 2010, where she has managed large-scale change efforts for the campus in the areas of finance, research administration and space management.
Prior to joining UCSF, she spent nine years as a private consultant providing business planning, organizational change and restructuring, process redesign, and group facilitation services to colleges and universities, during which time UCSF was one of her primary clients. In the past she has also served as the Manager of Special Projects for UCSF’s Vice Chancellor for Research, and was a Manager at PricewaterhouseCoopers in their Higher Education Consulting Group.
Jill holds an MBA from Yale University and a BA in Political Science from the University of New Hampshire.
Business Operations & Financial Analyst
Executive Assistant to Mara Fellouris
Kelly Graff joined UCSF in 2009 as an administrative assistant at the Medical Center. She came to the PMO in 2010, where she provides finance and budget administration and supports the PMO’s Executive Director, along with the department staff. Prior to joining UCSF, Kelly was Technology Director at the Boys and Girls Club of San Francisco and a broker’s assistant at the Pacific Exchange.
Kelly is a San Francisco native, and attended San Francisco City College.
Senior Management Consultant
Samantha Heath joined UCSF in 2010, and has worked as a project analyst, coordinator and manager in Human Resources and the PMO to support system implementations, continuous improvements in business processes and technology, and large-scale organization change. Her primary areas of work at UCSF have been with the Operational Excellence Human Resources/Academic Personnel and UCPath projects.
Samantha holds a BA in Public Health Administration from the University of California, Berkeley, where she was also a competitive swimmer.
Rhonda Hostetler has over 20 years of experience in designing, leading and deploying successful business process improvements and software solutions at universities and the software industry. Her experience includes creating software products at Microsoft and creating an award winning STEM learning management system at the University of Texas at Austin.
Within the UC system Rhonda led several process improvement efforts at UC Berkeley's Energy Biosciences Institute. She also managed system development at the University of California Press before joining the UCSF PMO as Program Manager in 2016.
Rhonda is a certified Project Management Professional (PMP) and member of the Project Management Institute. She holds a BA in Computer Science from the University of Texas at Austin.
Ahn Jiwajinda has over 10 years of experience in process improvement, quality improvement, and project implementation in hospitals and healthcare. She is passionate about spreading a continuous improvement culture within organizations, and has educated dozens of staff on using Lean methods to enhance the workplace. Ahn also has prior experience as a Business Consultant in Revenue Services where she led software user acceptance testing and has managed operations of a Radiation Oncology department.
Before joining UCSF in 2016, Ahn worked at Dignity Health as a Lean Analyst and at Stanford Healthcare as a Process Improvement Consultant. Ahn holds an MPH in Health Policy and Management from Yale University and a BA in Sociology from UC Berkeley.
Jennifer Lo has a wide range of experience working primarily in public health, community programs and higher education. Prior to joining the PMO she worked as a management consultant and project manager for small businesses and led process improvement projects in the areas of human resources, technology implementation and marketing. Jennifer also has prior UCSF experience through her work in administrative operations management and project management for the SOM Department of Psychiatry/LPPI/SFGH and Department of Otolaryngology-Head and Neck Surgery.
Jennifer holds a BS in Health Science with a concentration in community and public health education from San Francisco State University. Before building a progressive career in administrative management she was a health educator/advocate focused on health promotion and welfare issues for at-risk youth. She also holds a certificate as an Emotional Competence Specialist from Equilibrium Dynamics. As a Sr. Program Analyst in the PMO, Jennifer will participate in Lean Operations and Management activities.
Assistant Director & Senior Program Manager
Since joining UCSF full time in 2010, Deborah has served as the Program Manager for UCPath, OP Engagement Manager for UCPath, and project manager for Operational Excellence – Academic Personnel/Human Resources (AP/HR).
Deborah has significant experience in strategy development, project planning and execution, stakeholder engagement, change management and group facilitation. For over 20 years she was an independent project manager/change management consultant, analyst and writer for a diverse set of clients including UCSF, Aerojet, Advanced Micro Devices, UC Office of the President, Bank of America, Chevron, East Bay Municipal Utilities District, and Syntex Corporation.
Deborah holds a BA in Liberal Arts from Raymond College, University of the Pacific, and has completed studies at UC Berkeley, the London School of Economics, Schiller College, Germany, and Moscow University in Comparative Government.
Polina has over nine years’ experience in Operations and Business Consulting focused on operations management, customer success, technology implementations and growth marketing. Polina previously worked as an Analyst for the PMO in 2004. Polina has held Business Operations Management roles within several fortune 500 technology companies and has worked independently on consulting projects for Bay Area start-ups.
Polina holds a BS in Corporate Finance from San Francisco State University and an Executive Certificate in Sustainable Management from Presidio Graduate School.
Digital Communications Specialist
Debra has vast experience as a writer, editor and content strategist. Her career has spanned automotive journalism, educational publishing, gaming and health care. She has worked for organizations including Cedars-Sinai Medical Center, Kaiser Permanente, USC, Microsoft Xbox, and McGraw-Hill.
Debra holds a BA in poetry, an MA in children’s literature, and an MFA in fiction writing.
Paul Sullivan has over 15 years of management experience in process improvement, business analysis, and information technology projects. Paul was a business consultant with IBM for 8 years and joined UCSF in 2008. His areas of expertise include Lean process improvement, systems analysis, change management, and project management.
Paul holds an MBA in Information Systems and Management from New York University's Stern School of Business and a BA in History, also from NYU. Paul is certified in Lean operations and management.
Katharine Tull has worked in public and private higher education in research, operational, and project management roles for more than a decade. She has experience in human resources, organization development, employee engagement, operations, change management and communication. Prior to joining UCSF, she was Associate Director of the Massachusetts Health Policy Forum at Brandeis University.
Katharine holds an MPP in Health/Social Policy from Brandeis University and a BA in Anthropology from UC San Diego.
Eric Van Uffelen joined the PMO in 2016, where he supports the department's process improvement efforts. He has worked at UCSF since 2008, most recently as an Operations Analyst supporting two basic science departments. Before joining UCSF he held positions in the customer service and training fields.
Eric is currently completing his bachelor's degree at San Francisco State University.
Associate Management Consultant
Claudia Walterspiel joined UCSF in 2017 and began her PMO career working on the Human Resources CRM project. She has a diverse background in international hospitality and corporate travel, including overhauling resource management and implementing process improvements for a large global concierge company.
Claudia holds a double BA from the University of California, Berkeley in ISF Business Relations and French, where she was a member of the NCAA Women’s Rowing Team. She has completed studies at Université Bordeaux Montaigne in France and Freie Universität in Germany.